Refund & Returns Policy – Enzo Cosmetics

Effective Date: 12/01/2026

1. Overview

Your satisfaction matters. This policy outlines eligibility for returns, exchanges, and refunds for products purchased from https://enzocosmetics.shop/.

2. Eligibility

To be eligible:

• Request must be made within 7 days of delivery.

• Product must be unused, unopened, and in original packaging.

• Proof of purchase required (order number, invoice).

3. Non-Returnable Items

• Opened, used products.

• Items marked “Non-Returnable” on the product page.

4. Defective or Incorrect Items

If you receive damaged, defective, or incorrect items:

1. Contact support within 48 hours of delivery.

2. Provide photos of the product and packaging.

3. We will arrange replacement or refund after verification.

5. Refund Method

Approved refunds will be issued to the original payment method within 7–14 business days, depending on banking processing times.

6. Return Shipping

Unless the issue is our error (damaged/incorrect item), the customer is responsible for return shipping costs.

7. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellation requests are handled as returns.

8. Contact for Returns

📧 Email: enzogeneraltradingrak@gmail.com

📞 Phone: +971 50 590 4537
📍 UAE Address: Backside Sun & Sand Khusam, Ras Al Khaimah – UAE